0 800 10 00 10free in Ukraine
  1. The procedure for connecting to the CUTN

 

1.1. VELTON.TELECOM, LLC included by the decision of the National Commission for the State Regulation of Communications and Informatization No. 934 dated September 13, 2007 in the Register of telecommunication operators and providers under No. 850 (hereinafter referred to as the Company) provides telecommunication services to individuals and legal entities in the presence of technical capability (hereinafter referred to as the TC) by connecting to the Company universal telecommunication network (hereinafter referred to as the CUTN) at subscriber’s premises. The connection to the CUTN is provided to:: 

 

  • individuals - owners, co-owners of premises (at that, owners of premises maintained and used by an association of co-owners of an apartment building, a housing and construction cooperative or other organizations / institutions, shall provide a permission to laying the CUTN, executed in the form approved by the Company, issued by the relevant organization / institution);
  • legal entities - owners of premises or lessees who have a permission to laying the CUTN, executed in the form approved by the Company, provided by the premises owner.

 

1.2. The minimum required set of services when connecting to the CUTN is the Internet access service (data transfer). Additionally, a telephony service and other telecommunication services provided by the Company may be ordered.

 

1.3. To verify the TC of connection to the CUTN, one of the most convenient ways can be used, namely:

 

  • on the Company's website www.velton.ua (upon the Subscriber’s submission of a corresponding application on the Company's website www.velton.ua, a representative of the Company's commercial department / commercial agent / official dealer of the Company will contact the Subscriber within 24 hours to clarify the details of the connection);

  • in the Company’s call processing center by dialing: 0-800-10-00-10 and *900 (from Company network telephones), where the contact telephone number of the representative of the Company's commercial department / commercial agent / official dealer of the Company will also be provided to clarify the details of the connection;

  • at the representative of the Company's commercial department / commercial agent / official dealer of the Company.

 

 1.4. In case of TC for the connection to the CUTN, it is required to:

 

  • Receive a start-up package (Start UP), which contains a personal card of Company Subscriber and Subscriber's reference book from a representative of the Company's commercial department / commercial agent / official dealer of the Company;
  • activate the start-up package (Start UP) on the Company's website at  www.my.velton.ua;
  • pay the amount of the minimum advance payment for communication services when connecting to the CUTN within the following terms:
    - prior to signing the Agreement for connection to the CUTN and provision of services (hereinafter referred to as the Agreement) – for individuals;
    - within 15 (fifteen) calendar days from the date of signing the Agreement - for legal entities and sole proprietors.
  • pay the cost of connection to the CUTN in accordance with the Company's tariffs before signing the Agreement.

 

To activate Start UP it is necessary to:

 

  • provide personal data (a full list of data can be found on the Company's website  www.velton.ua);

  • order services;

  • confirm personal data and ordered services using personal subscriber code and password contained on the personal card of the Company's Subscriber.

 

 The Subscriber shall bear responsibility for the accuracy of data provided during Start Up activation.

 

1.5.  A Company's representative shall agree with the Subscriber on the date and time of connection to the CUTN and perform such a connection within 7 (seven) calendar days from the time of the last of the following events:

 

  • activation of Start UP, payment of the cost of works on connecting to the CUTN by the Subscriber or payment of the amount of the minimum advance payment for communication services when connecting to the CUTN by the Subscriber - for individuals,
  • activation of Start UP, signing the Agreement or payment of the amount of the minimum advance payment for communication services when connecting to the CUTN by the Subscriber - for legal entities or sole proprietors,

 

In case another period or procedure for connection is not established by the Agreement.

 

1.6.  When connecting to the CUTN / signing the Agreement, the Subscriber shall have the following documents (originals) and, upon request, provide them to the Company's representative:

 

  • for individuals:
    -  a passport;
    -  a document confirming the assignment of a tax (identification) number;
    -  a document confirming the ownership of the premises where the connection to the CUTN is to be performed;
    -  permission of an association of co-owners of an apartment building, a housing and construction cooperative or other organizations / institutions to laying the CUTN, executed in the form approved by the Company (if necessary);
  • for legal entities:
    -  a document confirming the ownership of the premises at the address where the connection to the CUTN is to be performed. In the absence of the above document - a lease agreement or another document confirming the right to use the specified premises, and a permission of the owner of the premises to laying the CUTN, executed in the form approved by the Company.

 

1.7.  Before launching the works on connecting to the CUTN, a Company's representative verifies the data provided by the Subscriber during Start UP activation. In case of discrepancy of the data provided, the Company's representative is entitled to refuse in connection to the CUTN, in case of data compliance - the Subscriber signs  the Agreement.

 

1.8.  By signing the Agreement, the Subscriber confirms that he/she is familiar with:

 

  • the provisions of legislative acts in the field of telecommunications published on the Company’s website, in particular, with с the Law of Ukraine «On Telecommunications» dated November 18, 2003. No. 1280-IV,  the Rules for the Provision and Receipt of Telecommunication Services, approved by the Cabinet of Ministers of Ukraine dated April 11, 2012. No. 295,  the Basic Requirements for the Agreement on the Provision of Telecommunication Services, approved by the decision of the National Commission for the State Regulation of Communications and Informatization dated November 29, 2012. No. 624. In case of a change in legislation in the field of telecommunications regarding the procedure for the provision and receipt of telecommunication services, the provisions of the Agreement shall be valid only to the extent not inconsistent with the current legislation. The invalidity of certain provisions of the Agreement or the Universal Procedure shall not entail the invalidity of these documents as a whole;
  • information about the Company, published on the Company's website in accordance with the Rules for the Provision and Receipt of Telecommunication Services, approved by the Resolution of the Cabinet of Ministers of Ukraine dated April 11, 2012. No. 295.

 

1.9.  When signing the Agreement, the Subscriber thereby:

 

  • consents to the processing and use of his/her personal data by the Company, namely to the performance of any actions related to the collection, registration, accumulation, preservation, adaptation, change, updating, use and distribution (sale, transfer), depersonalization, destruction of any information about the Subscriber in accordance with the terms of the Agreement and the internal documentation of the Company;
  • agrees to the processing of such categories of his/her personal data by the Company in the Company's databases as: name, address, date of birth, passport data, tax number, contacts: (phone, E-mail, other means of communication), as well as other data provided when drafting the Agreement (indicated therein and/or contained in copies of documents provided by the Subscriber) or provision of which is stipulated for by the current legislation of Ukraine, if data processing is necessary for the purposes of such processing in accordance with the Agreement, Universal Procedure and the norms of current legislation of Ukraine;
  • undertakes to inform the Company when changing his/her personal data on the updated information and provide relevant documents for entering the updated personal data into the Company’s databases within 10 days;
  • testifies that he/she agrees that the Company has the right to provide access to the Subscriber’s personal data or transfer his/her personal data to third parties without his/her consent and without notifying him/her, if such access and transmission are necessary for the Company to carry out its business activities or fulfill the conditions of the Agreement and related contracts, including factoring contracts;
  • testifies that he/she agrees that in case of non-repayment or untimely repayment of debt for the services provided in accordance with the Agreement, information regarding him/her (including personal data of the Subscriber) and the status of settlements under the Agreement may be provided to third parties, which the Company has the right to inform on the presence and amount of the Subscriber’s debt, as well as used to form the register of debtors, and also agrees that the Company has the right to transfer its rights and obligations under the Agreement to third parties without the additional consent of the Subscriber thereto;
  • testifies that he/she has been informed (without additional written notice) about the inclusion of his/her personal data in the Company's databases, his/her rights in accordance with the legislation on the protection of personal data, the purpose of the collection, the purpose and means of processing his/her personal data, Company’s databases in which his/her data will be processed, categories of such personal data, the grounds and conditions for transferring Subscriber’s data to third parties on the basis of the consent provided by the Subscriber, and that his/her personal data will be transmitted to the corresponding structural units of the Company in accordance with the processing objective;
  • confirms that he/she is familiar with the provisions of the Law of Ukraine «On the Protection of Personal Data» dated June 01, 2010. No. 2297-VI, published on the Company's website.

 

1.10.  The personal data of the Subscriber is processed in order to ensure the implementation of relations in the field of telecommunication services (including keeping records of subscribers, telecommunication services provided to them and making payments for services).

 

1.11.  Subscriber’s personal data can be processed:

 

  • based on the consent of the Subscriber or in accordance with the law;
  • both in the form of automated data processing systems and in the form of personal data files.

 

1.12.  The destruction of personal data shall be the basis for Agreement termination.

 

1.13.  Consent to the processing and dissemination of personal data is granted for an indefinite period, but no more than is necessary for the purposes of such processing and dissemination of data, in accordance with applicable law and the subject of the Company's activities.

 

1.14.  Paragraphs 9 - 13 shall be applicable exclusively to Subscribers – individuals and sole proprietors.

 

1.15.  Upon signing the Agreement, a Company’s representative shall perform the works on connecting to the CUTN (laying communication lines to the premises and in the premises of the Subscriber, while installing the final equipment shall be carried out at a distance of no more than 5 (five) meters from the entrance doors). Then, the Company’s representative shall demonstrate the services ordered on the test equipment of the Company. Upon services demonstration, the Subscriber shall sign the Certificate of Connection to the CUTN и  and the Instruction  on Using the Part of the CUTN, located in the Subscriber's premises. In case of unreasonable refusal of the Subscriber to sign the Certificate of Connection to the CUTN, a corresponding note shall be made in the Certificate of Connection to the CUTN with indication of the date and reason for the refusal of the Subscriber that shall be then certified by the signature of the Company’s representative. This clause in the part of the installation of the final equipment in the Subscriber's premises and signing the Instruction on using the Subscriber's part of the CUTN, which is located in the Subscriber's premises, shall not be applicable to Subscribers whose connection scheme to the CUTN does not provide for the installation of ONT or other end-equipment in the Subscriber's premises.

 

1.16.  The Company shall not be responsible for the violation of the terms of connection defined by the Agreement, if such a violation is associated with:

  • the Subscriber’s fault or opposition from third parties, in particular regarding the conduct of the ONT through the auxiliary premises of the subscriber’s building;
  • a decrease in ambient temperature below -10° C;
  • freezing of the facade or roof of the building (in case a part of the CUTN is to be laid over them).

 

1.17.  In case the Subscriber orders the services of a Technical Dealer, representatives of the latter shall perform the work on the internal wiring of communications in the Subscriber’s premises.

 

1.18.  In case of no connection to the CUTN within the agreed time due to the Subscriber’s fault, further visits of the Company’s representative to the Subscriber shall be paid by the Subscriber additionally.

 

1.19.  The Company shall not be responsible for the poor quality of the CUTN when the Subscriber connects terminal devices thereto not being recommended by the Company for use with the CUTN.

 

1.20.  The Company shall be entitled to terminate the provision of telecommunication services to the Subscriber and terminate the Agreement unilaterally, having previously notified the Subscriber in writing thereon in case there is no TC to continue providing the services.

 

1.21.  If the Company receives a written notice from the Subscriber about his/her disagreement with the changes in the Company's tariffs for universal services and the Universal Procedure published on the Company’s website, the Company shall be entitled to terminate the provision of telecommunication services to the Subscriber and terminate the Agreement unilaterally.

 

1.22. Early termination of the Agreement upon the Subscriber’s request shall be performed in accordance with the current legislation of Ukraine.

 

1.23.  Upon termination of the Agreement for any of the reasons, the cost of works on the connection to the CUTN, paid by the Company's Subscriber in accordance with paragraph 1.4 of the Universal Procedure, shall not subject to return.

 

2. The procedure for payment of CUTN universal services

 

2.1.  The Company shall provide telecommunication services through CUTN  in accordance with the  approved tariffs and the Universal Procedure published on the Company's website. The Company shall be entitled to change the tariffs and the Universal Procedure by notifying the Subscriber no later than 7 (seven) calendar days prior to the implementation of these changes by posting relevant information on the Company's website.

 

2.2.  The Company shall provide telecommunication services in accordance with the Law of Ukraine «On Telecommunications» dated November 18, 2003. No. 1280-IV and the Rules for the Provision and Receipt of Telecommunication Services, approved by the Resolution of the Cabinet of Ministers of Ukraine dated April 11, 2012, No. 295. Signing the Agreement, the Subscriber confirms that he/she is familiar with the provisions of the legislation on telecommunications published on the Company's website.

 

2.3.  Charging of telecommunication services by the Company shall be carried out from the moment the Subscriber signs the Certificate on the Connection to the CUTN. The Subscriber shall pay for the provided services on a monthly basis until the 20th day of the month following the full reporting period. The reporting period for the services provided by the CUTN shall be one calendar month, within which the services were provided. Subscribers who do not have the status of a legal entity, whose head office is registered in a foreign country, as well as the ones, being non-residents and foreign citizens with temporary residence registration with which the Company has concluded an Agreement, shall be provided with CUTN services based on advance payment system subject to the advance payment made by the Subscriber in the amount stipulated by the Company's tariffs.

 

2.4.   Payment for the services provided (settlements) shall be carried out without sending invoices (receipts) by the Company.

 

2.5.  Payment for consumed CUTN services shall be carried out in any way convenient for the Subscriber, namely:

 

  • through the cash payment terminal;
  • through the bank;
  • card payment or electronic voucher;
  • through online payment system.

 

2.6. In case of Subscriber’s failure to pay the debt within 60 (sixty) days from the moment of charging for the consumed services of the CUTN, the Company shall fully restrict the access to CUTN services.

 

2.7. In case of Subscriber’s failure to pay the debt for the consumed services of the CUTN within 120 (one hundred and twenty) days from the moment of charging for the consumed services of the CUTN, the Company shall be entitled to terminate the Contract with the Subscriber unilaterally.

 

2.8.  The following debt limit is set for the consumed CUTN services on the Subscriber’s personal account when its opening:

 

  • UAH 100 for individuals,
  • UAH 500 for legal entities.

 

2.9.  If the Subscriber pays for the services provided in a timely manner during the last three calendar months, the Company shall be entitled to increase the debt limit in the amount of 150% of the maximum consumption level of the CUTN services for the last three months, but not less than:

 

  • UAH 100 for individuals,
  • UAH 500 for legal entities.

 

2.10.  If the Subscriber exceeds the limit established on the personal account, he/she shall be obliged to repay the debt exceeding the limit within 2 (two) business days. If the debt which exceeds the limit, is not repaid over this period, the Company shall restrict the Subscriber’s access to automatic intercity / international telephone services.

 

3. The procedure for providing services through the self-service website

 

3.1.  «My.Velton»  self-service website (hereinafter referred to as the System) allows a Subscriber to independently manage services within the framework of the concluded Agreement in real time using his/her personal card, guided by the Instruction for using the self-service website, available at www.velton.ua in the «Self-Service Website» section.

 

3.2.  Services provided by the Company on the basis of the Company's current price lists and not reflected on the self-service website shall be provided only upon written request of the Subscriber sent to the Customer Service Center  of the Company.

 

3.3.  With the help of the System, the Subscriber gets access to structured, generalized and detailed information about services, and also gets an opportunity to independently:

 

  • receive detailed information about the payments made by him/her for telecommunication services;
  • choose the type and number of telecommunication services, refuse telecommunications services;
  • view detailed data on outgoing calls (date, direction, duration, cost) by phone number.

 

3.4.  Information on the cost of services consumed by the Subscriber, which is present in the System, is reference and can only be used by the Subscriber to estimate and plan his/her costs under the Agreement.

 

3.5.  Term of connection / disconnection of the services ordered (excluding weekends and holidays):

 

  • in Kharkiv City - within three hours from the moment the Subscriber entered information into the System;
  • in Kharkiv City for Subscribers of Samsung iDCS-500 PBX CUTN - within one day from the moment the Subscriber entered information into the System;
  • in Poltava, Dnipro Cities- within one day from the moment the Subscriber entered information into the System;
  • for Subscribers of the CUTN - within 24 hours from the moment the Subscriber entered information into the System.

 

ATTENTION! Ordering and refusing one type of service is possible no more than once a day during 24 hours! The system is available 24 hours a day, 7 days a week.

 

3.6.  A Subscriber shall be personally responsible for ordering and / or using telecommunication services provided by the Company through the System. The actual consumption of telecommunication services by the Subscriber means that these services have been ordered by the Subscriber, which is confirmed by the actions performed using the personal code and password of the Subscriber in the System. All the risks associated with the security of information transmission in the System shall be borne by the Subscriber as an Internet user. Any actions performed using the personal code and password of the Subscriber in the System shall be considered to be actions performed directly by the Subscriber and shall not be interpreted as actions of third parties. A Subscriber shall be personally responsible for:

 

  • non-disclosure of his/her personal code and password required for third parties to access the System;
  • ensuring the confidentiality of any data that directly or indirectly relates to the use of the System.

 

3.7.  To use the System, a Subscriber shall have access to the Internet or contact the Company's customer service center.

 

3.8.  In case a Subscriber loses his/her personal card, the Company, on the basis of a written application of the Subscriber, shall inform the Subscriber his/her personal code and a new password in writing to enter the System. The issuance of a personal code and a new password shall be made:

 

  • upon presentation of the original document proving the identity - for individuals;
  • to an authorized employee on the basis of a Power of Attorney – for legal entities.